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Menu Not Syncing or Products Showing Incorrectly

Integrations

🛒 Products are missing from your menu, showing incorrect prices, appearing as 'Unknown', or out-of-stock items are still showing as available. Here's what to check.

How Menu Syncing Works

Your app menu is synced directly from your POS system. When you update a product in POSaBIT, that change flows into the app — but it isn't always instant. Most changes appear within 15–30 minutes, though a full sync can occasionally take longer depending on your POS configuration.

Common Issues and What to Check

Products are missing from the menu

  1. Confirm the product is active and visible in POSaBIT
  2. Check that the product is assigned to the correct menu type (Rec vs. Medical)
  3. If the product was recently added, wait 30 minutes and check again
  4. If a whole category is missing, contact your CSM — this may be a feed configuration issue

A product is showing as 'Unknown'

This happens when a product in POSaBIT is missing a category. The app can't display an uncategorized product correctly and may show it as 'Unknown' or drop it from orders entirely.

Fix: In POSaBIT, find the product and assign it to the correct category. It will resync to the app within 30 minutes.

Out-of-stock items are still showing as orderable (sometimes at $0)

This is a known sync issue. When an item goes out of stock in POSaBIT, there can be a delay before the app reflects that change. In rare cases, items may briefly show at $0.

What to do:

  1. Manually set the item to inactive in POSaBIT if it's completely out of stock
  2. Contact your CSM if the issue persists or if orders are coming through for OOS items — we can flag this for an urgent sync refresh

Prices are wrong in the app

  1. Verify the price is correct in POSaBIT first — the app always reflects what's in the POS
  2. If the POS shows the right price but the app doesn't, it may just need to sync. Wait 30 minutes and refresh
  3. If prices are consistently off after syncing, contact your CSM

Accessories or a specific location's menu isn't syncing

  1. Each location has its own menu feed — confirm the product is active and categorized for the correct location
  2. Accessories sometimes require a separate category setup — check with your CSM if an entire accessories section is missing
  3. If API keys were recently refreshed, the feed may need to be reconnected — let your CSM know

When to Contact Your CSM

  • An entire menu or location menu is not loading
  • OOS items are allowing orders to go through repeatedly
  • You've waited over an hour and changes still haven't appeared
  • Products are consistently showing incorrect information despite being correct in POSaBIT

Quick tip: After making changes in POSaBIT, do a hard refresh of the app (close it fully and reopen) to pull the latest menu data.