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AIQ Integration Overview

Integrations

⭐ AlpineIQ (AIQ) powers the loyalty features in your DopeApps app — including points balances, rewards, punch cards, and audience-based targeting for push notifications. Here's how it all connects and what you need to know.

How the Integration Works

When a customer registers in your app, we look them up in AIQ using their phone number. If we find a match, their loyalty account is linked automatically. If not, we register them in AIQ on their behalf. From that point on, their points balance, available rewards, and audience membership are all pulled from AIQ in real time.

This means AIQ is the source of truth for all loyalty data — not the app itself. If something looks off with a customer's points or rewards, the place to investigate is always AIQ first.

What AIQ Powers in Your App

  • Points balance and reward display on the customer's profile tab
  • Reward redemption at checkout
  • Audience Sync - segment your customers in AIQ and use those audiences to target push notifications
  • Digital Punch Cards
  • Personalized push notification targeting

What You Need Set Up in AIQ Before Going Live

  • Your loyalty program configured in AIQ (points rules, rewards, tiers)
  • Customer data populated — AIQ needs to have your existing customers' phone numbers on file for the linking to work on first login
  • Audience Sync enabled in your AIQ integration config (your CSM can confirm this is on)

A Note on Phone Numbers

The link between a customer's app account and their AIQ loyalty profile is their phone number. If the number they use to register in the app doesn't match what's in AIQ, their loyalty data won't appear. This is the most common loyalty-related issue we see — see our troubleshooting guide for details.

After Setup — What to Expect

Once the integration is live, new audiences in AIQ typically take up to an hour to sync to your app. Existing customer data appears as soon as they log in for the first time.

Questions about your AIQ setup? Reach out to your CSM and we'll confirm everything is configured correctly.